Lead the charge in AI innovation as a Principal Agentic AI Architect at Genesys. This role focuses on designing AI solutions that significantly enhance customer engagement and improve operational outcomes.
As a leader in this position, you will guide the creation of scalable AI architectures aimed at meeting business objectives. Your responsibilities will include collaborating with various teams to ensure AI solutions are adopted successfully and drive measurable improvements. Utilize your skills to create prototypes and refine existing AI deployments within Genesys Cloud.
Key Responsibilities:
• Lead the design and delivery of Agentic AI solutions
• Convert business metrics into strategic AI architectures
• Ensure integration across systems for seamless user experiences
• Advocate for responsible AI practices and compliance
• Continuously optimize AI solutions using performance metrics
Requirements:
• 8+ years in delivering customer experience or AI solution...