OpenText is a global leader in information management, focusing on AI‑powered solutions. The Cloud Services organization is seeking a Principal Artificial Intelligence Engineer to lead agentic AI systems development within the Cloud Platforms & AI Operations team.

Responsibilities

Design and develop agentic AI systems for IT Operations and IT Service Management.

Shape and implement agent‑based AI architecture, including LLM selection, reasoning, planning, prompting, state, memory, tool orchestration, identity, access, security, observability, evaluation, and autonomy.

Define reference agents, design patterns, and best practices.

Translate business processes into agent requirements, patterns, and flows.

Implement complex AI agents in Python integrated with enterprise systems, APIs, and data platforms.

Conduct functional and safety testing, regression testing, agent response evaluation, human‑in‑the‑loop feedback, and automat...