Overview

At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee-first process. Our vision is a place where employees know they can thrive.

Responsibilities

• Actively collaborate with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts to facilitate decision-making.
• Lead technical and non-technical executive- or sponsor-level client stakeholders on complex concepts or design implications.
• Lead large-scale, complex technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients.
• Decompose large-scale requirements or user stories into tasks, and accurately estimate the effort for themselves or others to complete those tasks.
• Delegate technical t...