Description

Citizens’ Consumer Deposits team is seeking a Principal Business Analyst who combines strategic thinking with strong analytical skills to tackle some of the company’s most critical challenges. This role is ideal for someone passionate about leveraging data to drive actionable insights, influence decision-making, and shape innovative customer experiences. The role also brings a strong emphasis on payments analytics and business case development to support growth, profitability, and customer engagement across deposit and payment products.

Key Responsibilities

Data Analysis & Insights

• Develop deep expertise in customer, business, and payments data (e.g., transaction behavior, card usage, digital payments, ACH/wire activity), as well as underlying processes, to uncover opportunities and inform strategic decisions.
• Use data to identify business challenges and opportunities through advanced analytics, leading the development of strategic...