**Overview**

**We are seeking a strategic and operationally-focused Principal, Business Operations Manager to help shape and scale the operating model for Intuit’s AI + Human Intelligence (HI) Customer Success Platform.**

**This leader will partner closely with senior executives to drive business performance, strategic planning, operating model design, and transformational initiatives that enable the organization to scale effectively. As a key member of the leadership team, you will help translate strategy into execution by establishing performance frameworks, informing investment and prioritization decisions, and leading initiatives that improve how the organization operates and delivers customer outcomes.**

You will work across Customer Success, Technology Ecosystem, Intuit’s Business Units, Finance, HR, and external partners to ensure the organization can execute against its strategic priorities, accelerate AI-enabled customer experiences, and deliver meas...