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Principal Customer Solutions Manager, AWS Plus

Company

Amazon

Location

Seattle, WA

Posted

July 20, 2026

Position Overview

Description
Are you customer obsessed, fluent in cloud and AI, and eager to help customers build at unbelievable scale? Join our collaborative team dedicated to helping Amazon achieve new possibilities by leveraging AWS.

We're seeking a Principal Customer Solutions Manager (L7) as an individual contributor on the AWSI PLUS team. You'll guide technically advanced initiatives across Amazon, partnering directly with business units like Amazon.com, Amazon Customer Service, Prime Video, Amazon Ads, Leo and Alexa, and shape the future of services. You'll apply deep technical expertise and complex program leadership to deliver outcomes at scale, ensuring AWS teams work together effectively for the customer.
You'll innovate side-by-side with Amazon teams on projects like amazon robotics, generative AI-powered developer productivity using tools such as Strands, Kiro, and Bedrock AgentCore. You will influence VP/SVP-level leaders, earn trust across account teams, and operate as th...

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