Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences.As a Principle Engineer in Amazon Connect Analytics, you would define a technical strategy and roadmap spanning multiple teams to evolve Analytics towards the Agentic future. You will influence senior management to take goals and investments to achieve that strategy and drive a team of 60+ engineers to architect and deliver on that strategy for the next 2-3 years.

Key job responsibilities
As a Principal Engineer in Connect Analytics, you would be responsible for driving north star technical direction and provide technical leadership across 20+ projects in the Analytics space. Specifically, you would be guiding delivery and Operational excellence for a team of 60+ engineers across 6 different 2 pizza teams and 12 services within the Analytics org which are leveraged for providing standardized out of the box experien...