Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

We’re establishing a world-class Research & Development centre in Pune and are hiring a Principal Software Engineer to lead technical direction for high-impact platform and product initiatives. In this role you’ll design and deliver large-scale systems, influence cross-team architecture, and mentor senior engineers so Zendesk can scale reliably while embedding AI-enabled innovation into our customer experience.

Summary: As a Principal Software Engineer you will own large, cross-cutting technical areas and drive architectural decisions that affect multiple teams and products. You’ll partner closely with Product, ...