**Overview**

Microsoft is redefining Customer Experience through **AI‑first, agentic, and autonomous solutions** . Within **Dynamics 365 Customer Experience AI** , we are building next‑generation contact center and service products that transform CRM from a system of record into a **system of action** .

We are looking for a **Principal** **Group PM Manager** to **lead a team of Product Managers** while owning a **critical product area** within our AI‑powered Contact Center and Customer Service portfolio. This role blends **hands‑on product leadership** , **people management** , and **cross‑team influence** , with accountability for strategy, execution, and customer outcomes.

This is a highly visible role with **regular exposure to senior leaders** , while remaining grounded in delivery, customer impact, and team development.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employe...