Overall objectives

Ensure proactive detection diagnosis and resolution of service health issues across all IT environments

Establish a modern observability function that delivers full visibility into the critical services applications and infra layers

Own and lead the major incident management process ensuring rapid containment clear communication and structured resolution

Drive actionable insights through metrics and logs (MTL) and ensure system health telemetry is used to improve availability performance and user experience

Support operational risk reduction and continuous improvement through RCA trend reporting and resilience engineering

Job scope

Role specific responsibilities

Monitoring and observability engineering

Alerting noise reduction and event correlation

Incident management

Poset incident review and RCA

Dashboarding and health visibility

Service reliability m...