The Global Standards & Customer Excellence (GSCE) organization is seeking a Principal Process Improvement to drive network-wide projects and innovate new processes at scale to join our Cross Mile Continuous Improvement (XMCI) team. This role serves as a strategic owner for complex CI initiatives and builds the mechanisms that determine where the organization should focus its improvement efforts. The Principal Process Improvement evaluates training, project opportunities across North America Operations, validates impact and resource requirements, and ensures that only the highest value Kaizens and CI programs move forward. This includes building prioritization tools, aligning stakeholders on selection criteria, and maintaining clear visibility into program status and results.

The XMCI team plays a vital role in governance and optimizing cross-business unit resource allocation, ensuring that NA Operations stakeholder project requests are effectively managed and prioritized. Thro...