Description
Amazon Customer Service (CS) is seeking a Principal Product Manager to join the Data Intelligence organization. This role serves as the strategic Rhythm of Business (RoB) leader for Data Intelligence, driving operational cadences, stakeholder alignment, and long-term planning across multiple senior leadership teams.

The Data Intelligence organization is responsible for leveraging data-driven insights to improve the customer experience across Amazon's global Customer Service network. As the Principal Product Manager, you will act as a force multiplier for the organization's leadership — owning the mechanisms that connect strategy to execution, driving clarity across ambiguous and cross-cutting initiatives, and ensuring the right leaders are aligned on the right priorities at the right time.

This is a high-visibility, high-autonomy IC role that requires someone who thrives in ambiguity, can distill diverse inputs from senior stakeholders into coherent str...