Drive customer success as a Principal Solutions Advisor, enhancing loyalty and collaboration within underground mining technologies. Your expertise is essential for customer growth and satisfaction through strategic impact.
In the Customer Success department, you will focus on fostering long-term relationships and measurable outcomes for mining customers. This role requires strong knowledge in underground operations and technology applications, working closely with various teams to define effective technological solutions. Mentorship of the Customer Success team and documentation of success stories will also play a key role.
Key Responsibilities:
• Champion retention and growth of mining customers
• Define technology solutions with Account Managers and Business Development Managers
• Document success stories to showcase business value
• Mentor Customer Success team on best practices
• Support product management with deployment strategies
Requirements:
• Terti...