Description
Have you ever wondered what it takes to make millions of complex global interactions feel effortless? We are looking for builders who are obsessed with the 'how' behind perfect customer experience to join the Network Planning Solutions (NS) team within Amazon Customer Service (CS). Here, you’ll do more than just develop software; you’ll create 'delight' by delivering exactly what our customers need, right when they need it. If you’re ready to turn complex technical hurdles into intuitive human experiences, you’ve found your team.

CS NS architects and orchestrates Amazon’s customer service network of the future. By building AI-native solutions that continuously learn, predict and optimize, we deliver seamless customer experiences and empower associates with high-value work - driving measurable business impact at a global scale.

Key job responsibilities
- Manage the end-to-end lifecycle of complex technology products and projects (focused on Gen AI and...