Transform technical support at OpenText as a Principal Technical Support Specialist. Lead lab initiatives, manage cloud services, and mentor teams in a hybrid environment.

OpenText is seeking a Principal Technical Support Specialist with over 12 years of experience to enhance global technical support lab systems. In this leadership role, you will drive lab modernization, support complex infrastructures, and develop automation solutions. Collaboration with diverse teams is essential to ensure scalable and reliable lab environments.

Key Responsibilities:
• Serve as technical lead for GTS lab environments
• Manage on-premises and cloud-hosted lab services
• Act as primary escalation point for customer support issues
• Design and implement lab solutions using automation
• Monitor lab performance and recommend improvements

Requirements:
• 12+ years in systems administration or related fields
• Strong experience...