This role is scoped to manage a team, who support quality across global markets. Additionally, the manager will partner with stakeholders across regions to drive publishing and customer experience. Key responsibilities of the manager will include owning operations goals around SLA, quality and productivity, stakeholder management, staff management (hiring, training, performance and talent management), driving significant process improvement initiatives in the team and management reporting.

Key job responsibilities
1. Front line manager for a team, which supports conversion/quality/publisher education of titles published globally.
2. Support operations goals around SLA, quality and productivity.
3. Manage stakeholder communication & requirements. Ensure that business processes are well documented and continuously updated.
4. Executes people specific actions on coaching and and team engagement.
5. Responsible for identifying customer impacting issues, fi...