The Problem Manager is responsible for proactively identifying, managing, and resolving underlying causes of incidents to prevent recurrence. This role focuses on minimizing service disruption, improving system stability, and driving continuous service improvement (CSI) through structured problem management practices.
The individual will collaborate with cross-functional teams, senior leadership, and external stakeholders to conduct Root Cause Analysis (RCA), implement permanent fixes, and ensure consistent adherence to ITIL processes.
Experience - 4 to 7 Years
. Location - Bangalore (Yelahanka) and Pune (Kharadi)
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Key Responsibilities
Problem Management & Resolution
Ensure all Problems are managed in accordance with established processes and procedure
Identify, log, track, and prioritize Problems effectively within the reporting system
Drive root cause analysis (RCA) by engaging appropriate technical and resolving team
Ensure timely implementation of cor...