Position Overview
Job Description
Details:
Drive E2E Governance for the PM Tower on behalf of the client, managing vendors relationships and their respective delivery performance, playing the role of a Service Integrator.Perform Problem Management Data/Trend analysis under the strategical guidance of Service ManagementLead PM process throughout its entire lifecycle and enable collaboration for internal and external stakeholdersEnsure transparency and compliance in underlying processes and policies for the functionAssist in improvement and maintenance of the KEDBLiaise with Change Management division to maximize PM process outputs efficiencyLeverage infrastructure teams and suppliers to identify and address Problem candidatesEnable IT Management and technical personnel to enforce Problem Management best business practices and enhanced processes across the organizationHandling operational and tactical communication for recor...