Operations Problem Manager

£30K

Hybrid home and Cardiff office based

Mon - Friday standard office hours 37.5 hours per week.

Purpose of Role

Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues and customers

Main Tasks and Objectives

• To perform an initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement.
• Develop a culture of ITIL best practices within service operations.
• Implement and maintain Problem management methodology, process, and policies.
• Lead problem management within the business and organise cross department teams to ensure consistency in problem identificati...