Job Type: Full Time
Job Location: Gurugram
General Description
The job role demands to answer customer calls and provide the best of customer service. The candidate is expected to meet the quality standards to provide world-class service.
Key Responsibilities & Accountabilities
Job Description [Mandatory]
Handle incoming calls and maintain the agreed SLA’s. Resolve concern by clarifying the customer’s needs and determining the cause of the problem; by offering the best solution to resolve the concern. Build sustainable relationships and trust with customers through open and interactive communication. Identify and assess customer’s needs and resolve the query to ensure first call resolution is met. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure r...