Job Posting: Training Specialist – Call Center

Position: Training Specialist

Status: Full‑Time (On‑Site Available)

Hours of Work: Monday–Sunday

• 07:00–16:00 EST
• 16:00–01:00 EST

About the Role

We are seeking an enthusiastic and knowledgeable Training Specialist to support our call center operations through high‑quality training delivery, coaching, and learner development. This role is essential in ensuring our new and existing employees are equipped with the skills, knowledge, and confidence to meet performance expectations in a dynamic contact center environment.

Key Responsibilities

• Prepare all training logistics, including system access, classroom setup, training materials, and welcome communications for participants.
• Ensure all required privacy, security, and fraud training modules are completed on time.
• Deliver engaging classroom‑based technical and soft skills training us...