Purpose:

To deliver end-to-end process transformation through process discovery, optimization, and continuous improvement initiatives, enabling Lean and Automation driven enhancements.

Key Responsibilities

1.Lead/Facilitate implementation of Global Programs / Initiatives

• Execute efficiency and transformation initiatives defined at the global level within the GBS Philippines organization.
• Ensure alignment with GBS PH Transformation Head for all local strategies with global objectives and priorities.
• Monitor and control the effective implementation of these initiatives, ensuring they deliver the expected outcomes

2.Operational Excellence and Continuous Improvement

• Identify and analyze new opportunities for efficiency improvements in collaboration with Service Delivery teams.
• Develop and implement strategies to optimize processes, reduce c...