Amazon has built a reputation for excellence, consistently ranked among the most customer-centric and trusted companies. At the Process Excellence Organization, we are committed to delivering a seamless experience to our internal customers through LLM, GenAI, data-driven solutions and process automation. We are seeking a Process Excellence Expert to lead strategic process improvements, drive automation initiatives, and leverage analytics to enhance operational efficiency. This role will work with multiple departments.And requires close collaboration with cross-functional teams—including Technology & Product, HR, Operations, and Business—to lead high-impact projects. The ideal candidate is a tech-savvy problem solver with a passion for Lean methodologies, automation, and analytics to eliminate inefficiencies and scale processes.Key job responsibilities- Identify and drive process automation, GenAI/Agentic AI, ML solutions, and analytics-based improvement opportunities for service operat...