Overview

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on continuously improving and being better together. We work hard, we play hard, and we want you to join us! As a Process Excellence Senior Specialist within the Innovation & Transformation Office (ITO), you will serve as a Strategic Innovation Partner—moving beyond traditional Process Excellence methodologies to rethink, reinvent, and redesign service models at scale. In this role, you are the architect of your vertical’s improvement agenda. You will bridge the gap between global strategic goals and ground-level execution by blending the analytical discipline of Lean Six Sigma with the cutting‑edge potential of AI‑driven insights to unlock untapped value and develop a lasting competitive advantage for GOC.

Responsibilities

• Serve as a Transformation Lead for your aligned workflow, to design and d...