JOB OVERVIEW
We are looking for a Process Excellence Specialist to join our Service Delivery Hub team. Our hubs enable global field marketing execution at scale, operating in compliance with privacy and accessibility standards. These centers deliver modern marketing capabilities supported by subject matter experts aligned to dedicated service lines.

This team plays a critical role in supporting marketing operations to achieve strategic business goals through impactful communication and campaign execution.

Services delivered by the hub include:
• Events
• Social
• Content Marketing
• Budget & Activity Planning
• Lead Acquisition & Engagement

RESPONSIBILITIES & DUTIES
The Process Excellence Specialist is responsible for strengthening operational consistency and driving continuous improvement across service delivery. This role focuses on process documentation, standardization, and governance — analy...