The Process Improvement Officer position is responsible for assisting in developing, improving and standardizing the most effective and efficient product, services, systems and procedures for managing store operations to help the stores in achieving their key result area on FSC, Sales and Profit.

Launch Deployment

• Conducts studies, analysis on new systems and procedures to effectively manage stores. Recommends new systems, procedures and guidelines, whenever necessary. These include Store Management Systems, Reports and Forms, Store Procedures, Manual of Operations, Special Projects, Information Database.
• Designs and develops process (procedures, checklist and guidelines) or items (new or improved) considering these important factors: operational requirements, cost efficiency, effectiveness and customer needs/point of view
• Conducts regular research and benchmarking activities to ensure that stores systems and procedures comply with the ...