Role Summary

The role is responsible for supporting the development and maintenance of standardised, structured process knowledge that enables AI-driven automation and agent-based workflows across Global Delivery, within the Agentic AI Program.

The role focuses on converting Agent Operating Procedures (AOPs) into consistent, reusable knowledge assets that can be integrated into Knowledge Graphs and automation platforms.

The individual will work as part of a broader team, collaborating with business, product, and technology stakeholders to ensure AOP knowledge is accurate, scalable, and fit for use in automation and AI-driven processes. The role operates within the four-step knowledge-led AOP creation methodology (LLM-generated best-practice draft → SME enrichment → consolidation & iteration → governance & sign-off) that underpins the Agentic AI Program.

Key Responsibilities

1. AOP Standardisation and Knowledge Structuring