Role Purpose
(Why do we need this role?) The Process & Performance Manager – Product & Operations drives measurable improvements in reliability, cost-to-serve, and execution consistency across service design, demand and capacity, and equipment and operational readiness. The role works across Trade, Network, Operations, and Logistics to tighten decision points, change control, and cross-functional handovers so operational reality feeds back into customer promise and profitability truth.
Role Accountabilities
(What is this role responsible for delivering?)
Future-Back Design and Performance Discipline (Product and Operations) Lead future-back design for ways of working, including control points, handovers, data requirements, and measurable success criteria across Trade, Network, and Operations. Establish performance routines that convert signals into action and sustained outcomes (for example: reliability, schedule change impacts, ETA quality, exceptions, recovery actions, an...