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Job Description:
The Process Trainers primary responsibility is to monitor and conduct internal audits on processes and business controls. Trainers will review, coach and report on repair facilities adherence to business practices and the daily performance, to ensure that processes are maintained. Responsible for a specific set of locations across several regional markets. This role is based in Ottawa and requires travel to Nova Scotia.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) and ensure Customer Service Representatives and Parts Personnel are trained in the WOW Operating Way. Explain the efficiencies it provides in the shop and benefits.
Work with General Managers & Market Managers to establish oversight, training and coaching plans to improve performance on Accounts Receivables, Accounts Payable, along with other business controls and processes at the store level.
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