Handle complex cases, escalations, and non-standard certification scenarios; act as first-level escalation points for client and affiliate queries.
Manage certificate processing, issuance, and related file handling
Ensure certificates and registrations are processed in accordance with contract requirements and business rules
Deliver prompt and professional certification services to meet client expectations
Maintain high levels of quality and productivity.
Ensure timely and accurate issuance of Certificates of Conformity (CoC) in line with Conformity Assessment Instructions, Business Rules, and relevant procedures
Build and maintain strong working relationships with clients and affiliates
Accurately enter and manage data (fees, invoice numbers, job numbers, etc.) in e-Trade systems and other relevant platforms
Prepare and issue certificates within defined KPI timelines and contractual requir...
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