As a Product Analyst in our Customer Product Analytics team, you'll play a key role in enhancing the customer journey for users across our website and app by delivering data‑driven insights and optimising our product experience. Your analytical expertise will help us understand product performance, identify improvement areas, and drive impactful decisions. Working closely with product managers, UX teams and data scientists, you’ll translate complex data into actionable insights that shape our global user experience.

Location: Hybrid – 3 days a week from JETs London office & 2 days working from home. Reporting to: Product Analytics Manager.

Key components to the position

• Using data‑driven insights to understand how users navigate our platform, locating pain points and creating innovative solutions. Using this data to provide performance insights and monitor our KPIs, communicating your findings to the Product Manager.
• Building a clear, qua...