Respond to and resolve client administrator or stakeholder inquiries through a centralized ticketing system, ensuring timely and accurate support across a range of Harvard Business Impact products.
Develop and maintain expert level knowledge of learner facing platforms, HBI websites, and content delivery methods to effectively assist clients and internal stakeholders.
Provide Tier 2 support for issues escalated by the Customer Service team, focusing on technical troubleshooting and root cause identification.
Assist with the diagnosis and resolution of technical issues related to single sign-on (SSO), datafeeds, platform integrations, and client access.
Support the administration and configuration of core learning platforms and reporting tools (e.g., HMM, HBR Spark, Brightspace, DOMO).
Collaborate with peers across the Learner and Technology Services team, contributing to a positive, solution-oriented ...
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