Our client is a software house and looking to hire A Product Consultant is the junior delivery practitioner in CS. They configure products, deliver training, run onboarding, handle L1 post-go-live support, and deliver product demos. They work alongside Senior CSMs, freeing them for strategic accounts, complex deliveries, and Agentic AI workflow design. This is an apprenticeship toward Senior CSM in 2–3 years.
What You Own:
- Application-layer product configuration through the GUI (routing rules, permissions, workflows) under Senior CSM guidance.
- End-to-end client onboarding sessions — navigation, key workflows, admin operations.
- Structured user training at client sites — design materials, facilitate, track adoption.
- L1 post-go-live support: how-to questions, configuration clarifications, workflow adjustments, train...