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Product & Customer Experience Insights Manager, Customer Experience and Business Trends

Company

Amazon

Location

Seattle, WA

Posted

July 11, 2026

Position Overview

Description
Are you Customer obsessed and eager to propose opportunities and influence business decisions to improve the Consumer and Seller experience across our different Amazon businesses? Customer Experience and Business Trends (CXBT) is looking for an experienced, talented, and highly motivated individual to join our Customer Experience Insights team in Arlington.

As a Product and Customer Insights Manager, you will own and contribute to studies that measure Amazon's end-to-end experience. You will drive studies across multiple product lines (e.g. media, consumer electronics, apparel), geographies and departments (Retail, Marketplace, Digital), partnering with senior business leaders in developing studies and following-up on actionable findings. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges.

You will help Amazo...

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