What We’re Looking For:

Product Implementation Specialist

The Product Implementation team is responsible for maintaining menu quality, accuracy, and usability across our products. As a bilingual specialist, you will ensure that menu content is consistently precise, empathetic to customer needs, and optimized for our technology — all while supporting both English‑ and Mandarin‑speaking stakeholders.

What You’ll Accomplish:

• Ensure concise and accurate menu content that supports clients, agents, and customers.
• Rapidly learn and master complex tools and workflows to support menu operations.
• Adapt to fast‑changing priorities while consistently delivering high‑quality results under tight deadlines.
• Collaborate with peers, managers, and cross‑functional teams to share insights, problem‑solve, and achieve shared goals.
• Identify root causes of menu‑related issues and implement the most efficient solutions. <...