We are looking for a Senior Product Manager, Agent Experience to help create tools and technology that make it easier for customer service agents and operations teams to do their jobs. In this role, you will work with teams across the company to improve processes, increase productivity, and enhance the overall experience for agents and customers. You will help plan, build, and improve products that use technology, data, and AI to support better service and business results.

**Responsibilities:**

+ Develop and support the product strategy, roadmap, and goals for agent experience tools and solutions.
+ Work with customer service agents, leaders, and business partners to understand challenges and identify opportunities for improvement.
+ Gather feedback, review data, and use insights to make product recommendations and decisions.
+ Lead product development from planning through launch and ongoing improvements.
+ Create clear product requirements and work clos...