The role involves managing the development and validation of agent use cases with high ROI, working with stakeholders to understand workflows, and prototyping agent behaviors in production-like environments. The candidate should have experience with support tech stacks like Zendesk, Salesforce Service Cloud, or Jira Service Management.

Responsibilities

Responsibilities include defining the agent experience, translating use cases into product specs, owning the roadmap, and collaborating with engineering and AI research teams to ensure platform capabilities support complex, multi-step, tool-using agents. Proven track record in building or optimizing Help Centers, Knowledge Bases, or AI Chatbots that divert support tickets, and strong communication, prioritization, and execution skills.

Qualifications

• 5+ years of product management or startup experience building technically complex, user-facing systems.
• Strong intuition for applied use c...