Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Drive the maintenance and execution of a backlog with partners across Canadian Banking, including Commercial Banking, Business Banking, Retail & Small Business, adjudication, fulfillment, Engineering, and Operations.
Lead discovery to understand customer needs, pain points, industry trends and best practices. Review both qualitative and quantitative data to identify opportunities to add to the backlog.
Be involved in customer interviews/user testing to define customer pain points and test ideas, features, and designs.
Write detailed user stories, participate in sprint planning, and review activities. Engage day‑to‑day with the scrum teams, clarifying questions and helping with decision making.
Work closely ...
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