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Key Responsibilities

• Work closely with business and technical stakeholders to understand requirements and align operations with business needs.
• Maintain service standards, ensure compliance with change processes, and help enforce operational best practices.
• Proactively monitor and manage service specific components.
• Sound analytical and problem‑solving skills are required to manage multiple technical challenges from multiple services and projects simultaneously.
• Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions.
• Proactively anticipate service issues before they occur and drive suggested changes to execution. <...