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What you'll bring

5+ years of experience in driving large scale, cross‑functional transformation blending business operations and technology together.

5+ years of experience in interpreting and documenting business requirements into functional user stories.

Create, manage and execute user acceptance testing (UAT) plans.

Work with internal stakeholders to help document existing process and recommend system process enhancements.

Act as a business owner for internal and consumer facing systems/applications.

Bachelor’s degree in engineering, computer science, business, or equivalent.

Excellent communication and interpersonal skills with the ability to influence.

Ability to analyze complex business situations and drive practical and innovative solution.

Passionate about driving a premium, personal and compliant consumer, customer, agent and associate experience...