Role Overview

Finnair is seeking a Product Owner, CRM to develop Salesforce capabilities and create better customer and employee experiences.

Key Responsibilities

• Translate business requirements into clear user stories, acceptance criteria, and functional Salesforce solutions.
• Design and configure Salesforce capabilities across Service Cloud and Agentforce in line with agreed priorities and technical guardrails.
• Support backlog refinement, sprint planning, development, testing, and release activities in close collaboration with digital, business, and vendor teams.
• Lead and coordinate user acceptance testing with business stakeholders and help ensure readiness for successful go‑lives.
• Maintain functional documentation, process descriptions, and decision logs while supporting strong governance and scalable platform development.
• Act as a hands‑on Salesforce expert and trusted partner for colleagues across dig...