Advert Close date: 17th July 2026

Purpose of Role:

The Product Owner is accountable for defining and owning the customer capability roadmap, ensuring that customer products and platforms (including CRM) deliver meaningful outcomes for customers and the business. The role determines what is built, why, and when, making prioritisation and trade‑off decisions across BAU, enhancements, and transformation in alignment with customer strategy, digital change, and wider enterprise programmes. Working in close partnership across varied teams, the Product Owner ensures that customer change is outcome‑led, coherent, and sequenced to maximise long‑term value from our platforms.

Main accountabilities:

· Strategic ownership: Own the end‑to‑end customer capability roadmap, incorporating CRM and associated customer products and service...