About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why This Role Matters

At Lucidya, we are building products that help some of the region's most recognizable brands understand and engage with their customers at scale. As our platform grows, so does the complexity of the problems we solve.

Great product ideas are easy. Turning them into products that customers actually use, engineers can confidently build, and the b...