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Job Description
This position is based in Vancouver, BC and the candidate must reside in the Greater Vancouver Area as you will be required to go into the office.
Primary Duties and Responsibilities
Receive, sort, debug and report errors on escalations
Debug and analyze field failures
Investigate product return failures from newly launched products
Investigate root cause(s) of NFF (no fault found) product returns
Analyze returns data to identify product performance improvement opportunities
Generate and publish reports
Perform routine equipment maintenance and troubleshooting activities as required
Work with engineering on functionality issues and procedure updates
Collaborate with the manufacturing team to address manufacturing improvements in order to reduce field failures.
Present failure modes to Eng...