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Product Specialist / L2 Tech support

Company

CAE

Location

Whitefield, Karnataka

Posted

July 16, 2026

Position Overview

Description

  • Provide second-level technical support for the Flight Plan Manager application, including monitoring, operations, maintenance, and deployments.
  • Diagnose and resolve complex customer-reported issues by analyzing logs, tracing application processes, and performing data investigations.
  • Maintain proactive and consistent communication with customers, particularly during high-severity incidents.
  • Collaborate with engineering, product, and sales teams to deliver effective technical solutions.
  • Support application configuration and implementation of technical solutions for existing customers.
  • Document issues, resolutions, and technical procedures to improve internal knowledge and operational efficiency.
  • Identify issues that require escalation and involve management when necessary.
  • Contribute to team through coaching, mentorship, and knowledge sharing.
  • Work onsite in rotational shifts, including l...

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