We are seeking a dedicated Product Specialist to support pre‑ and post‑sales functions and deliver a premium customer service experience for Roche Diagnostics. The role focuses on training, troubleshooting, instrument installation, commissioning, and ongoing customer support.

Responsibilities

• Maintain competence in the RD Analytical Systems portfolio and pursue continuing education with updates.
• Conduct cross‑training for colleagues and complete mandatory training in a timely manner.
• Oversee timely installation and commissioning of analytical systems following established protocols.
• Conduct comprehensive customer training to enhance competence and reduce future support needs.
• Provide efficient after‑sales support, troubleshooting, and adhere to SLAs for response times.
• Handle complaint documentation per Roche’s Quality System and ensure timely technical/software updates.
• Develop and facilitate engaging Use...