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The Product Support Analyst (PSA) serves as an internal subject matter expert in reconciliation, covering data intake to the internal reconciliation service of the Clearwater system. In this role, PSAs provide guidance to internal parties through handling support tickets, questions from Client Services and Global Delivery as well as Product or Development Departments.
Responsibilities:
Applies intermediary fixes to reporting while development works on holistic reporting solutions.
Interacts with Product Owner and development teams to identify and refine satisfactory reporting requirements.
Debug code to root cause defects.
Responds quickly, accurately, and thoroughly to internal and external inquiries.
Works closely with Software Development Engineers to resolve defects.
Submits defects in code updates and retests and verifies these defects once they are fixed.
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