General information
- Country
Mexico
- City
Mexico City
- Job ID
*****
- Department
Customer Support
- Experience Level
ASSOCIATE
- Employment Status
FULL_TIME
- Workplace Type
Hybrid
- Description & Requirements
A Day in The Life Typically Includes.
- Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
- Involved in any additional follow up, testing and troubleshooting.
- Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
- Contributing and maintaining information in the Support knowledge base.
Developing product knowledge and identifying areas for further specialization.
- 24/7 on call coverage on rotation may be required.
- Assists support analysts and serves as a resource for others as needed...