Reporting to: Product Technical Manager

About The Role

Location: Head Office (Ermita, Manila)

Role Type: Full-time

Department: Commercial - Technical

Reporting to: Product Technical Manager

Product Support Associate is responsible for delivering excellent customer support by managing inquiries, addressing customer needs, and resolving product or service concerns efficiently. The role ensures a positive customer experience through accurate information, timely complaint resolution, proper documentation of interactions, and adherence to the company’s Customer Focus and Excellence standards.

Other responsibilities

• Responding to customer inquiries, providing product and service information, and recommending relevant solutions.
• Maintaining accurate customer records and updating account information as needed.
• Resolving customer concerns by identif...