About C&R Software C&R Software is a division of Jonas Software, Inc., a trusted technology partner for over 80,000 customers worldwide in more than 15 countries. The company specializes in debt collection and risk‑innovation solutions, most notably the industry‑leading product Debt Manager, which is deployed in AWS as the only cloud‑native, end‑to‑end collections and recovery platform in the world.
Role Overview - Involve in troubleshooting activities by analysing logs, running SQL queries, and recreating the problem in internal/lower environments.
- Join collaborative troubleshooting sessions with customers where needed and drive toward a quicker issue resolution.
- Be willing to work outside of business hours to resolve critical issues and be available for on‑call rota.
- Triage incoming tickets using the provided ticket management tool and ensure timely response to the issues raised by customers.
- Provide efficient and quality...